:root {
    --bg-body: #F8F8F8;
    --bg-sidebar: #f0f4fa;
    --bg-card: #ffffff;

    /* Core theme colors (Noble Hospital palette) */
    --primary-color: #1B5FAA;
    /* Noble Blue */
    --primary-hover: #0E3D6E;
    /* Noble Dark */
    --accent-color: #4CAE7C;
    /* Noble Green */

    --text-primary: #232323;
    --text-secondary: #969696;

    --border-color: #e9e9e9;

    /* Semantic */
    --success-color: #2E7D32;
    --danger-color: #C62828;
    --warning-color: #F57C00;
    --sidebar-width: 360px;

    /* Noble Hospital palette tokens (for dashboards + email tab accents) */
    --bsc-navy: #0E3D6E;
    --bsc-blue: #1B5FAA;
    --bsc-sky: #4B8EC5;
    --bsc-gold: #E3DA25;
    --bsc-yellow: #FFD54F;

    --sale-red: #E53935;
    --semantic-error: #C62828;
    --semantic-success: #2E7D32;
    --semantic-warning: #F57C00;
    --semantic-info: #1976D2;

    --radius-md: 12px;
    --shadow-sm: 0 1.6px 3.6px 0 rgba(0, 0, 0, 0.132), 0 0.3px 0.9px 0 rgba(0, 0, 0, 0.108);
    --shadow-md: 0 3.2px 7.2px 0 rgba(0, 0, 0, 0.132), 0 0.6px 1.8px 0 rgba(0, 0, 0, 0.108);
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

html {
    overflow-x: hidden;
    max-width: 100%;
}

body {
    font-family: 'Segoe UI', 'Inter', sans-serif;
    /* Corporate Font Stack */
    background: var(--bg-body);
    color: var(--text-primary);
    height: 100vh;
    overflow-x: hidden;
    overflow-y: auto;
    max-width: 100%;
}

.app-container {
    display: flex;
    min-height: 100vh;
    align-items: flex-start;
    width: 100%;
    max-width: 100%;
}

/* Sidebar */
.sidebar {
    width: var(--sidebar-width, 360px);
    min-width: 280px;
    max-width: 520px;
    flex-shrink: 0;
    background-color: var(--bg-sidebar);
    border-right: 1px solid var(--border-color);
    display: flex;
    flex-direction: column;
    padding: 1.5rem;
    gap: 2rem;
    overflow-y: auto;
    box-shadow: var(--shadow-sm);
    z-index: 10;
    transition: width 0.2s ease;
    position: sticky;
    top: 0;
    height: 100vh;
    scrollbar-width: none;
}

.sidebar-resizer {
    width: 6px;
    flex-shrink: 0;
    cursor: col-resize;
    background: transparent;
    align-self: stretch;
    position: relative;
    z-index: 11;
    transition: background 0.15s ease;
}

.sidebar-resizer:hover,
.sidebar-resizer.dragging {
    background: rgba(27, 95, 170, 0.25);
}

.sidebar-resizer::after {
    content: '';
    position: absolute;
    top: 0;
    bottom: 0;
    left: 2px;
    width: 2px;
    background: rgba(27, 95, 170, 0.15);
    border-radius: 2px;
    opacity: 0;
    transition: opacity 0.15s ease;
}

.sidebar-resizer:hover::after,
.sidebar-resizer.dragging::after {
    opacity: 1;
}

/* Sidebar scrollbar styles (Webkit) */
.sidebar::-webkit-scrollbar {
    width: 6px;
    background: transparent;
}

.sidebar::-webkit-scrollbar-thumb {
    background: transparent;
    border-radius: 999px;
}

.sidebar:hover {
    scrollbar-width: thin;
    scrollbar-color: rgba(100, 116, 139, 0.45) transparent;
}

.sidebar:hover::-webkit-scrollbar-thumb {
    background: rgba(100, 116, 139, 0.45);
}

.sidebar.collapsed {
    width: 80px;
    min-width: 80px;
    max-width: 80px;
}

/* Hide text elements */
.sidebar.collapsed .sidebar-header h2 span {
    display: none !important;
}

.sidebar.collapsed .section-header h3,
.sidebar.collapsed .agent-name,
.sidebar.collapsed .call-controls h3,
.sidebar.collapsed .radio-label span,
.sidebar.collapsed .form-group,
.sidebar.collapsed .btn-primary span,
.sidebar.collapsed .btn-secondary span,
.sidebar.collapsed .icon-btn-block span,
.bulk-settings-hint {
    font-size: 0.75rem;
    color: #64748b;
    margin: 0.25rem 0 0;
    line-height: 1.35;
}

.sidebar.collapsed .bulk-info,
.sidebar.collapsed .missed-stats,
.sidebar.collapsed .missed-calls-list,
.sidebar.collapsed .missed-badge,
.sidebar.collapsed .sidebar-footer span,
.sidebar.collapsed .gender-columns,
.sidebar.collapsed .bulk-stats,
.sidebar.collapsed .sidebar-footer button span {
    display: none;
}

/* Center icons */
.sidebar.collapsed .sidebar-header h2 {
    justify-content: center;
}

.sidebar.collapsed .agent-item {
    justify-content: center;
    padding: 0.5rem 0;
}

.sidebar.collapsed .agent-info {
    display: none;
    /* Hide info container entirely */
}

.sidebar.collapsed .sidebar-footer {
    display: flex;
    justify-content: center;
}

.sidebar.collapsed .icon-btn-block {
    width: auto;
    padding: 0.5rem;
}

.sidebar.collapsed .sidebar-footer button i {
    margin: 0;
}

.sidebar-footer {
    margin-top: auto;
    border-top: 1px solid var(--border-color);
    padding-top: 1rem;
    overflow: hidden;
    /* Hide overflowing text */
}

.icon-btn-block {
    width: 100%;
    background: transparent;
    border: none;
    color: var(--text-secondary);
    cursor: pointer;
    padding: 0.75rem;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    font-weight: 600;
    transition: all 0.2s;
    border-radius: var(--radius-md);
}

.icon-btn-block:hover {
    background-color: #f0f0f0;
    color: var(--primary-color);
}

#refreshAgentsBtn {
    background-color: var(--primary-color);
    color: #ffffff;
    margin-top: 1rem;
    margin-bottom: 2rem;
    border: none;
}

#refreshAgentsBtn:hover {
    background-color: var(--primary-hover);
    color: #ffffff;
}

.sidebar-header {
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 1rem;
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.sidebar-controls {
    display: flex;
    justify-content: flex-end;
    width: 100%;
}

.toggle-btn {
    background: transparent;
    border: none;
    color: var(--text-secondary);
    cursor: pointer;
    font-size: 0.9rem;
    padding: 0.25rem;
    transition: color 0.2s, opacity 0.2s, visibility 0.2s;
    opacity: 0;
    visibility: hidden;
}

.sidebar:hover .toggle-btn {
    opacity: 1;
    visibility: visible;
}

.toggle-btn:hover {
    color: var(--primary-color);
}

.sidebar-header h2 {
    font-size: 1.6rem;
    color: var(--primary-color);
    display: block;
    font-weight: 700;
    line-height: 1.4;
    white-space: normal;
}

.sidebar-logo {
    height: 48px;
    width: auto;
}


.section-header h3 {
    font-size: 1rem;
    font-weight: 700;
    color: var(--primary-color);
    margin-bottom: 0.5rem;
}

.gender-col h4 {
    font-size: 0.75rem;
    color: var(--text-secondary);
    font-weight: 600;
    margin-bottom: 8px;
    border-bottom: none;
    padding-bottom: 0;
}



.icon-btn {
    background: transparent;
    border: 1px solid transparent;
    color: var(--text-secondary);
    cursor: pointer;
    padding: 6px;
    border-radius: 4px;
    transition: all 0.2s;
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.icon-btn:hover {
    background: #f0f0f0;
    color: var(--primary-color);
}

/* Agents */
.agents-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.gender-columns {
    display: flex;
    gap: 8px;
}

.gender-col {
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 0.85rem;
}

#male-agents,
#female-agents {
    display: flex;
    flex-direction: column;
    gap: 1.25rem;
}

.gender-col h4 {
    font-size: 0.7rem;
    text-transform: uppercase;
    color: #000000;
    font-weight: 700;
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 4px;
    margin-bottom: 4px;
}

.agent-item {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.5rem;
    background-color: white;
    border: 1px solid transparent;
    border-radius: var(--radius-md);
    cursor: pointer;
    transition: all 0.2s;
}

.agent-item:hover {
    background-color: #f8f9fa;
    border-color: var(--border-color);
}

.agent-item.active {
    background-color: #e8f0fa;
    border-color: var(--primary-color);
}

.agent-avatar {
    width: 28px;
    height: 28px;
    background: linear-gradient(135deg, var(--primary-color), var(--accent-color));
    color: white;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 0.8rem;
    flex-shrink: 0;
}

.agent-name {
    font-weight: 600;
    font-size: 0.8rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.agent-status {
    display: none;
    /* Hide status text for compact view */
}

/* Controls */
.call-controls h3 {
    font-size: 1rem;
    font-weight: 700;
    text-transform: none;
    color: var(--primary-color);
    margin-bottom: 0.5rem;
}

.radio-group {
    display: flex;
    background-color: #f1f1f1;
    padding: 4px;
    border-radius: 6px;
    margin-bottom: 1.5rem;
}

.radio-label {
    flex: 1;
    text-align: center;
    cursor: pointer;
}

.btn-icon-img {
    height: 1.2em;
    width: auto;
    filter: brightness(0) invert(1);
    /* Make icon white */
    vertical-align: middle;
    margin-right: 8px;
}

.radio-label input {
    display: none;
}

.radio-label span {
    display: block;
    padding: 0.5rem;
    font-size: 0.85rem;
    border-radius: var(--radius-md);
    color: var(--text-secondary);
    transition: all 0.2s;
    font-weight: 500;
}

.radio-label input:checked+span {
    background-color: white;
    color: var(--primary-color);
    box-shadow: var(--shadow-sm);
    font-weight: 600;
}

.sidebar-divider {
    height: 1px;
    background-color: #e1e4e8;
    margin: 1.5rem 0;
    width: 100%;
}

/* Forms */
.call-form {
    display: none;
    flex-direction: column;
    gap: 1rem;
}

.call-form.active {
    display: flex;
    justify-content: flex-start;
}

/* Missed calls sidebar panel */
.missed-settings-panel {
    background: #fff;
    border: 1px solid #e4ecf5;
    border-radius: 10px;
    padding: 0.5rem 0.75rem;
    margin-bottom: 0.75rem;
}

.missed-settings-panel summary {
    cursor: pointer;
    font-size: 0.82rem;
    font-weight: 700;
    color: #0d5ea8;
    list-style: none;
    display: flex;
    align-items: center;
    gap: 0.4rem;
}

.missed-settings-panel summary::-webkit-details-marker {
    display: none;
}

.missed-settings-body {
    display: flex;
    flex-direction: column;
    gap: 0.55rem;
    margin-top: 0.65rem;
    padding-top: 0.65rem;
    border-top: 1px solid #eef2f7;
}

.missed-settings-hint {
    margin: 0;
    font-size: 0.75rem;
    color: #64748b;
    line-height: 1.35;
}

.missed-settings-body .form-group label {
    font-size: 0.78rem;
}

.missed-settings-body input {
    padding: 0.45rem 0.55rem;
    font-size: 0.85rem;
}

.missed-save-settings {
    padding: 0.5rem 0.75rem;
    font-size: 0.82rem;
}

.missed-bulk-callback {
    width: 100%;
    margin-top: 0.35rem;
    padding: 0.55rem 0.75rem;
    font-size: 0.85rem;
}

.missed-settings-status {
    margin: 0;
    font-size: 0.75rem;
    min-height: 1rem;
    color: #16a34a;
}

.missed-settings-status.error {
    color: #dc2626;
}

.missed-stats {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.missed-chip {
    font-size: 0.75rem;
    font-weight: 600;
    padding: 0.25rem 0.55rem;
    border-radius: 999px;
    background: #eef4fb;
    color: #0d5ea8;
}

.missed-chip.retrying {
    background: #fff7ed;
    color: #c2410c;
}

.missed-chip.abandoned {
    background: #fee2e2;
    color: #b91c1c;
}

.missed-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 1.1rem;
    height: 1.1rem;
    padding: 0 0.35rem;
    margin-left: 0.25rem;
    border-radius: 999px;
    background: #ef4444;
    color: #fff;
    font-size: 0.65rem;
    line-height: 1;
}

.missed-badge.hidden {
    display: none;
}

.missed-calls-list {
    display: flex;
    flex-direction: column;
    gap: 0.65rem;
    max-height: min(52vh, 420px);
    overflow-y: auto;
    padding-right: 0.15rem;
}

.missed-empty {
    text-align: center;
    color: var(--text-secondary);
    font-size: 0.85rem;
    padding: 1rem 0.5rem;
    margin: 0;
}

.missed-call-card {
    background: #fff;
    border: 1px solid #e4ecf5;
    border-radius: 10px;
    padding: 0.75rem;
    box-shadow: 0 2px 8px rgba(13, 94, 168, 0.05);
}

.missed-call-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 0.35rem;
}

.missed-call-header strong {
    font-size: 0.85rem;
    color: #0d5ea8;
    word-break: break-all;
}

.missed-status-badge {
    font-size: 0.65rem;
    font-weight: 700;
    text-transform: uppercase;
    padding: 0.15rem 0.45rem;
    border-radius: 999px;
    flex-shrink: 0;
}

.missed-status-badge.pending {
    background: #dbeafe;
    color: #1d4ed8;
}

.missed-status-badge.retrying {
    background: #ffedd5;
    color: #c2410c;
}

.missed-status-badge.not_answered {
    background: #f3f4f6;
    color: #6b7280;
}

.missed-status-badge.abandoned {
    background: #fee2e2;
    color: #b91c1c;
}

.missed-call-meta {
    font-size: 0.78rem;
    color: #64748b;
    line-height: 1.35;
}

.missed-call-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.4rem;
    margin-top: 0.55rem;
}

.missed-call-actions .btn-callback {
    flex: 1;
    min-width: 0;
    padding: 0.45rem 0.6rem;
    border: none;
    border-radius: 8px;
    background: linear-gradient(135deg, #1B5FAA, #4B8EC5);
    color: #fff;
    font-size: 0.78rem;
    font-weight: 600;
    cursor: pointer;
}

.missed-call-actions .btn-callback:hover {
    opacity: 0.92;
}

.missed-call-actions .btn-callback:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.missed-call-actions .btn-ticket {
    padding: 0.45rem 0.6rem;
    border: 1px solid #e4ecf5;
    border-radius: 8px;
    background: #fff;
    color: #0d5ea8;
    font-size: 0.78rem;
    font-weight: 600;
    cursor: pointer;
}

.sidebar.collapsed + .sidebar-resizer {
    display: none;
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 0.4rem;
}

.form-group label {
    font-size: 0.85rem;
    font-weight: 700;
    color: #000000;
}

input,
select {
    padding: 0.6rem;
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    font-size: 0.9rem;
    outline: none;
    background-color: white;
    transition: border-color 0.2s;
}

input:focus,
select:focus {
    border-color: var(--primary-color);
}

.btn-primary {
    background-color: var(--primary-color);
    color: white;
    border: none;
    padding: 0.75rem;
    border-radius: var(--radius-md);
    font-weight: 600;
    cursor: pointer;
    transition: background-color 0.2s;
    display: flex;
    justify-content: center;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.95rem;
}

.btn-primary:hover {
    background-color: var(--primary-hover);
}

.btn-secondary {
    background-color: white;
    color: var(--primary-color);
    border: 1px solid var(--primary-color);
    padding: 0.75rem;
    border-radius: var(--radius-md);
    font-weight: 600;
    cursor: pointer;
    transition: all 0.2s;
}

.btn-secondary:hover {
    background-color: #f8f9fa;
}

/* Main Content */
.main-content {
    flex: 1;
    min-width: 0;
    max-width: 100%;
    display: flex;
    flex-direction: column;
    overflow-x: hidden;
    overflow-y: auto;
    padding: 2rem;
    gap: 1.5rem;
}

.main-header {
    margin-bottom: 0.25rem;
    display: flex;
    align-items: center;
    gap: 1rem;
}

.main-header h1 {
    font-size: 2rem;
    font-weight: 700;
    color: var(--primary-color);
    margin: 0;
    line-height: 1.2;
}

/* Logo Image */
.logo-img {
    height: 80px;
    width: auto;
    vertical-align: middle;
}

.main-header p {
    color: var(--text-secondary);
    font-size: 1rem;
    font-weight: 400;
    margin-top: 0.25rem;
    margin-left: 0;
    /* Align with text */
}

/* Tabs — single row; scroll horizontally inside main column when needed */
.tabs-nav {
    display: flex;
    flex-wrap: nowrap;
    align-items: flex-end;
    gap: 0.6rem;
    border-bottom: 2px solid var(--border-color);
    padding-bottom: 0;
    width: 100%;
    max-width: 100%;
    min-width: 0;
    box-sizing: border-box;
    overflow-x: auto;
    overflow-y: hidden;
    -webkit-overflow-scrolling: touch;
    /* Hide scrollbar for Firefox */
    scrollbar-width: none;
    scroll-behavior: smooth;
}

/* Hide scrollbar for Chrome, Safari and Opera */
.tabs-nav::-webkit-scrollbar {
    display: none;
}

.tab-btn {
    background: none;
    border: none;
    border-bottom: 3px solid transparent;
    padding: 0.55rem 0.35rem;
    font-size: 0.95rem;
    font-weight: 400;
    color: var(--text-secondary);
    cursor: pointer;
    transition: all 0.2s;
    margin-bottom: -2px;
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    white-space: nowrap;
    flex: 0 0 auto;
}

.tab-btn i {
    font-size: 1rem;
    line-height: 1;
    width: 1.25rem;
    text-align: center;
}

.tab-btn:hover {
    color: var(--primary-color);
}

.tab-btn.active {
    color: var(--primary-color);
    border-bottom-color: var(--accent-color);
    font-weight: 600;
}

/* Tab Panes */
.tab-content {
    flex: 1;
    min-width: 0;
    max-width: 100%;
    overflow-x: auto;
    overflow-y: auto;
    padding-top: 1rem;
}

.tab-pane {
    display: none;
    max-width: 100%;
    box-sizing: border-box;
    /* Give panes a real height so 100% children can center correctly
       even when the full page scrolls. */
    min-height: calc(100vh - 260px);
}

.tab-pane.active {
    display: block;
    animation: fadeIn 0.3s ease-out;
}

@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(5px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* Transcript */
.transcript-container {
    background: white;
    border-radius: var(--radius-md);
    min-height: calc(100vh - 260px);
    display: flex;
    flex-direction: column;
    box-shadow: var(--shadow-md);
    overflow: hidden;
    border: 1px solid var(--border-color);
}

.transcript-header {
    padding: 1rem 1.5rem;
    background: #ffffff;
    border-bottom: 1px solid var(--border-color);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.status-indicator {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-weight: 600;
    color: var(--success-color);
    font-size: 0.85rem;
}

.dot {
    width: 8px;
    height: 8px;
    background-color: var(--success-color);
    border-radius: 50%;
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0% {
        opacity: 1;
    }

    50% {
        opacity: 0.5;
    }

    100% {
        opacity: 1;
    }
}

.transcript-box {
    flex: 1;
    padding: 2rem;
    overflow-y: auto;
    background-color: #fafafa;
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.message {
    max-width: 80%;
    padding: 0.75rem 1rem;
    border-radius: 8px;
    font-size: 0.95rem;
    line-height: 1.5;
    position: relative;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
    display: flex;
    gap: 12px;
    align-items: flex-start;
    border: 1px solid #333;
}

.message.agent,
.message.assistant,
.message.bot {
    align-self: flex-start;
    background-color: white;
    color: var(--text-primary);
}

.message.customer,
.message.user {
    align-self: flex-start;
    background-color: #fafafa;
    color: var(--text-primary);
}

.message.system {
    align-self: center;
    background: #f1f1f1;
    color: var(--text-secondary);
    padding: 0.5rem 1.5rem;
    border-radius: 20px;
    font-size: 0.85rem;
    font-style: italic;
}

/* Active Calls Grid Logic */
.active-calls-grid {
    display: grid;
    gap: 1rem;
    height: 100%;
    width: 100%;
    overflow-y: auto;
}

/* Single Call State: Full width/height */
.active-calls-grid:not(.multi-call) {
    grid-template-columns: 1fr;
}

/* Multi-Call State: 2-column scrollable grid */
.active-calls-grid.multi-call {
    grid-template-columns: repeat(2, 1fr);
    grid-auto-rows: minmax(320px, 380px);
    align-content: start;
    overflow-y: auto;
    max-height: calc(100vh - 180px);
    padding-bottom: 1rem;
}

/* Call Monitor Card */
.call-monitor-card {
    background: white;
    border-radius: var(--radius-md);
    border: 1px solid var(--border-color);
    box-shadow: var(--shadow-sm);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    min-height: 300px;
}

/* Single call - take full height */
.active-calls-grid:not(.multi-call) .call-monitor-card {
    height: 100%;
    min-height: 450px;
}

/* Multi-call cards - fixed height with scroll */
.active-calls-grid.multi-call .call-monitor-card {
    height: 100%;
    max-height: 380px;
}

/* IVR phase card */
.call-monitor-card.ivr-phase {
    border-left: 3px solid var(--accent-color);
}

.call-info-bar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 0.75rem 1.25rem;
    background: var(--bg-sidebar);
    border-bottom: 1px solid var(--border-color);
}

.customer-meta {
    display: flex;
    align-items: center;
    gap: 12px;
}

.customer-meta h4 {
    margin: 0;
    font-size: 1rem;
    font-weight: 600;
    color: var(--text-primary);
}

.customer-meta span {
    font-size: 0.8rem;
    color: var(--text-secondary);
}

.ivr-selected-options {
    margin-top: 8px;
    display: grid;
    gap: 4px;
}

.ivr-selected-option {
    font-size: 0.8rem;
    color: #4b5563;
}

.ivr-selected-option strong {
    color: #111827;
    margin-right: 4px;
}

.agent-badge-mini {
    background: #e8f0fa;
    color: var(--primary-color);
    padding: 4px 10px;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 600;
    display: flex;
    align-items: center;
    gap: 6px;
}

.message-avatar {
    width: 24px;
    height: 24px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 14px;
    color: #000;
}

.message-avatar i {
    width: 100%;
    text-align: center;
}

/* Cards */
/* Cards */
.agent-details-container {
    display: flex;
    flex-direction: column;
    gap: 2rem;
}

.agent-selection-grid h3 {
    font-size: 1rem;
    font-weight: 700;
    margin-bottom: 1rem;
    color: #000000;
}

.agent-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 1rem;
    margin-bottom: 1rem;
}

.agent-grid-card {
    background: var(--bg-sidebar);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1rem;
    cursor: pointer;
    transition: all 0.2s;
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    gap: 0.5rem;
}

.agent-grid-card:hover {
    box-shadow: var(--shadow-sm);
    border-color: var(--primary-color);
}

.agent-grid-card.active {
    border-color: var(--primary-color);
    background-color: #e8f0fa;
    transform: translateY(-2px);
    box-shadow: var(--shadow-sm);
}

.grid-avatar {
    width: 48px;
    height: 48px;
    background: linear-gradient(135deg, var(--primary-color), var(--accent-color));
    color: white;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.2rem;
    font-weight: 600;
}

.grid-info h4 {
    font-size: 0.95rem;
    margin-bottom: 0.2rem;
    color: #000000;
}

.grid-info p {
    font-size: 0.75rem;
    color: #000000;
    margin-bottom: 0.5rem;
    line-height: 1.2;
}

.grid-info .tag {
    font-size: 0.7rem;
    background: #f1f1f1;
    padding: 2px 8px;
    border-radius: 10px;
    color: #000000;
    font-weight: 500;
}

.agent-profile-card,
.recent-list-container {
    background: white;
    border-radius: var(--radius-md);
    padding: 2rem;
    box-shadow: var(--shadow-md);
    border: 1px solid var(--border-color);
}

.avatar-large {
    width: 80px;
    height: 80px;
    background: var(--primary-color);
    color: white;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 2rem;
    margin-bottom: 1rem;
}

.stat-card {
    background: #f8f9fa;
    padding: 1.5rem;
    border-radius: 8px;
    border: 1px solid var(--border-color);
    text-align: center;
}

.stat-card .value {
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--primary-color);
    display: block;
    margin-top: 0.5rem;
}

/* Recent Conversations Cards */
.recent-calls-grid {
    display: flex;
    flex-direction: column;
    gap: 1rem;
    padding: 0.5rem;
}

.conv-card {
    background: #ffffff;
    border-radius: 12px;
    border: 1px solid var(--border-color);
    overflow: hidden;
    transition: all 0.2s ease;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.05);
}

.conv-card:hover {
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
    border-color: var(--primary-color);
}

.conv-card-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 1.25rem;
    position: relative;
    background: #ffffff;
    /* Keeping card background white */
}

.customer-info {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.avatar-initial {
    width: 44px;
    height: 44px;
    background: var(--primary-color);
    color: white;
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 1.2rem;
}

.details-main {
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
}

.name-status {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.name-status h4 {
    margin: 0;
    font-size: 1.1rem;
    font-weight: 600;
    color: var(--text-primary);
}

.status-badge {
    font-size: 0.7rem;
    font-weight: 700;
    padding: 2px 8px;
    border-radius: 4px;
    text-transform: uppercase;
    background: #e1fdf4;
    color: #0b8a6a;
}

.status-badge.completed {
    background: #e1fdf4;
    color: #0b8a6a;
}

.status-badge.failed {
    background: #fee2e2;
    color: #dc2626;
}

.status-badge.in_progress {
    background: #e8f0fa;
    color: #0d5ea8;
}

.sub-details {
    display: flex;
    align-items: center;
    gap: 1.25rem;
    font-size: 0.85rem;
    color: #666666;
}

.sub-details i {
    color: var(--primary-color);
    font-size: 0.8rem;
}

.agent-meta {
    text-align: right;
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 0.5rem;
}

.bot-tag {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    background: #f1f5f9;
    padding: 4px 12px;
    border-radius: 6px;
    font-weight: 600;
    font-size: 0.85rem;
    color: var(--text-primary);
}

.timestamp {
    font-size: 0.8rem;
    color: #666666;
    font-weight: 600;
}

.view-conv-btn {
    width: 100%;
    padding: 0.75rem;
    background: #f8fbff;
    border: none;
    border-top: 1px solid var(--border-color);
    display: flex;
    align-items: center;
    justify-content: space-between;
    cursor: pointer;
    font-weight: 600;
    color: var(--text-primary);
    transition: background 0.2s;
}

.view-conv-btn:hover {
    background: #e8f0fa;
}

.view-conv-btn i {
    transition: transform 0.3s ease;
}

.view-conv-btn.active i {
    transform: rotate(180deg);
}

/* Reuse "Recent Conversations" dropdown button style as a back/header toggle */
.wa-back-toggle {
    border-radius: var(--radius-md);
    border: 1px solid var(--border-color);
    border-bottom: none;
    background: #fff;
    padding: 0.7rem 0.9rem;
}

.wa-back-toggle:hover {
    background: #f6f9ff;
}

.wa-back-toggle span {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
}

/* Conversation Body */
.conv-body {
    max-height: 0;
    overflow: hidden;
    transition: max-height 0.4s ease-out;
    background: #fafafa;
}

.conv-body.active {
    max-height: 500px;
    overflow-y: auto;
    padding: 1.25rem;
    border-top: 1px solid var(--border-color);
}

.chat-history {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.chat-bubble {
    display: flex;
    align-items: flex-start;
    gap: 0.75rem;
    max-width: 90%;
}

.bubble-icon {
    width: 28px;
    height: 28px;
    border-radius: 6px;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    font-size: 0.8rem;
}

.bot-message .bubble-icon {
    background: #e8f0fa;
    color: var(--primary-color);
}

.user-message .bubble-icon {
    background: #f1f5f9;
    color: #475569;
}

.bubble-content {
    background: #ffffff;
    padding: 0.75rem 1rem;
    border-radius: 8px;
    border: 1px solid var(--border-color);
    color: var(--text-primary);
    font-size: 0.95rem;
    line-height: 1.4;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}

.bot-message .bubble-content {
    background: #ffffff;
    border-left: 3px solid var(--primary-color);
}

.user-message .bubble-content {
    background: #f8fafc;
}

.loading-state {
    padding: 3rem;
    text-align: center;
    color: #666;
    font-style: italic;
}

/* --- Waiting State UI --- */
.transcript-container {
    position: relative;
    /* Ensure relative positioning for absolute children if needed */
}

.waiting-state {
    width: 100%;
    min-height: calc(100vh - 260px);
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    background: white;
    /* Clean White Theme */
    color: var(--text-primary);
    text-align: center;
    z-index: 5;
}

.animation-container {
    position: relative;
    width: 120px;
    height: 120px;
    display: flex;
    justify-content: center;
    align-items: center;
    margin-bottom: 1.75rem;
}

.icon-circle {
    width: 64px;
    height: 64px;
    background: linear-gradient(135deg, #1B5FAA, #4CAE7C);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 28px;
    color: white;
    z-index: 2;
    box-shadow: 0 4px 15px rgba(27, 95, 170, 0.4);
}

.pulse-ring {
    position: absolute;
    width: 100%;
    height: 100%;
    border-radius: 50%;
    border: 2px solid rgba(27, 95, 170, 0.6);
    box-shadow: 0 0 10px rgba(27, 95, 170, 0.2);
    animation: ripple-effect 3s infinite linear;
    opacity: 0;
}

.ring-1 {
    animation-delay: 0s;
}

.ring-2 {
    animation-delay: 1s;
}

.ring-3 {
    animation-delay: 2s;
}

@keyframes ripple-effect {
    0% {
        transform: scale(0.5);
        opacity: 0;
        border-width: 4px;
    }

    20% {
        opacity: 0.8;
    }

    100% {
        transform: scale(2.2);
        opacity: 0;
        border-width: 0px;
    }
}

.waiting-state h2 {
    font-size: 1.5rem;
    font-weight: 700;
    margin-bottom: 1rem;
    background: linear-gradient(to right, var(--primary-color), var(--text-primary));
    -webkit-background-clip: text;
    background-clip: text;
    -webkit-text-fill-color: transparent;
}

.loading-dots {
    display: flex;
    gap: 8px;
}

.dot-loader {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background-color: #1B5FAA;
    animation: bounce 1.4s infinite ease-in-out both;
}

.dot-loader:nth-child(1) {
    animation-delay: -0.32s;
    background-color: #1B5FAA;
}

.dot-loader:nth-child(2) {
    animation-delay: -0.16s;
    background-color: #3A9B6C;
}

.dot-loader:nth-child(3) {
    animation-delay: 0s;
    background-color: #7EC89A;
}

@keyframes bounce {

    0%,
    80%,
    100% {
        transform: scale(0);
    }

    40% {
        transform: scale(1);
    }
}

/* Active Call Layout */
.active-call-layout {
    display: flex;
    flex-direction: column;
    height: 100%;
    width: 100%;
    background-color: white;
}

.hidden {
    display: none !important;
}

/* ============================================================
   EMAIL SUPPORT TAB
   ============================================================ */
.email-container {
    /* Scoped palette for Email tab (so we don't repaint entire app) */
    --email-accent-1: var(--bsc-blue);
    --email-accent-2: var(--semantic-info);
    --email-accent-3: var(--bsc-gold);
    --email-accent-4: var(--sale-red);
}

.email-container {
    padding: 1.5rem;
    height: 100%;
    overflow-y: auto;
}

.email-header-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 1rem;
}

.email-section-title {
    font-size: 1.4rem;
    font-weight: 600;
    color: var(--text-primary);
    margin: 0;
    text-align: left;
}

.email-refresh {
    width: auto;
    padding: 0.5rem 0.9rem;
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    color: var(--primary-color);
    border-radius: var(--radius-md);
    font-weight: 600;
    cursor: pointer;
    transition: border-color 0.15s, color 0.15s;
}

.email-refresh:hover {
    border-color: var(--primary-color);
    color: var(--primary-hover);
}

/* --- Category cards (2×2 grid, card bg matches Agent Details agent cards) --- */
.email-cards-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    grid-template-rows: repeat(2, auto);
    gap: 1.25rem;
    max-width: 820px;
    margin: 0 auto;
}

.email-card {
    background: var(--bg-sidebar);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1.75rem 1.25rem;
    cursor: pointer;
    box-shadow: var(--shadow-sm);
    transition: transform 0.15s, box-shadow 0.15s, border-color 0.15s;
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    gap: 0.5rem;
    position: relative;
    /* default accent (overridden per-card below) */
    --email-accent: var(--email-accent-1);
}

.email-card:hover {
    transform: translateY(-3px);
    box-shadow: var(--shadow-md);
    border-color: var(--primary-color);
}

.email-card i {
    font-size: 2rem;
    color: var(--email-accent);
    background: linear-gradient(135deg,
            color-mix(in srgb, var(--email-accent) 18%, #ffffff),
            color-mix(in srgb, var(--email-accent) 6%, #ffffff));
    padding: 0.9rem;
    border-radius: 50%;
}

.email-card h3 {
    margin: 0.35rem 0 0;
    font-size: 1.05rem;
    font-weight: 700;
    color: var(--text-primary);
}

.email-card-sub {
    margin: 0;
    color: var(--text-secondary);
    font-size: 0.85rem;
}

.email-card .email-count {
    position: absolute;
    top: 0.75rem;
    right: 0.75rem;
    background: var(--email-accent);
    color: #fff;
    border-radius: 999px;
    padding: 0.2rem 0.7rem;
    font-size: 0.85rem;
    font-weight: 700;
    min-width: 32px;
    text-align: center;
    box-shadow: var(--shadow-sm);
}

/* Per-category card accents (order matches HTML cards) */
.email-cards-grid .email-card:nth-child(1) {
    --email-accent: var(--email-accent-1);
}

/* Order status */
.email-cards-grid .email-card:nth-child(2) {
    --email-accent: var(--email-accent-2);
}

/* Return request */
.email-cards-grid .email-card:nth-child(3) {
    --email-accent: var(--email-accent-3);
}

/* Refund request */
.email-cards-grid .email-card:nth-child(4) {
    --email-accent: var(--email-accent-4);
}

/* Cancellation */

/* --- Email list --- */
.email-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    margin-top: 0.5rem;
}

.email-list-row {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1rem 1.1rem;
    cursor: pointer;
    display: grid;
    grid-template-columns: 1fr auto;
    gap: 0.25rem 0.75rem;
    transition: border-color 0.15s, transform 0.15s;
}

.email-list-row:hover {
    border-color: var(--primary-color);
    transform: translateX(2px);
}

.email-list-row .sender {
    font-weight: 700;
    color: var(--text-primary);
}

.email-list-row .when {
    color: var(--text-secondary);
    font-size: 0.85rem;
    white-space: nowrap;
}

.email-list-row .subject {
    grid-column: 1 / -1;
    color: var(--text-primary);
    font-size: 0.95rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.email-list-row .preview {
    grid-column: 1 / -1;
    color: var(--text-secondary);
    font-size: 0.9rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.badge-replied {
    background: var(--semantic-success);
    color: #fff;
    border-radius: 4px;
    padding: 2px 8px;
    font-size: 0.7rem;
    font-weight: 600;
    letter-spacing: 0.5px;
    text-transform: uppercase;
}

.badge-pending {
    background: var(--semantic-warning);
    color: #fff;
    border-radius: 4px;
    padding: 2px 8px;
    font-size: 0.7rem;
    font-weight: 600;
    letter-spacing: 0.5px;
    text-transform: uppercase;
}

/* --- Thread view --- */
.email-thread {
    display: flex;
    flex-direction: column;
    gap: 1rem;
    max-width: 900px;
    margin: 0 auto;
    padding-top: 0.5rem;
}

.email-thread-title {
    font-size: 1.25rem;
    font-weight: 600;
    color: var(--text-primary);
    margin: 0 0 0.25rem;
    text-align: left;
}

.email-bubble {
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1.25rem 1.5rem;
    background: #fff;
    box-shadow: var(--shadow-sm);
}

.email-bubble.inbound {
    border-left: 4px solid var(--primary-color);
}

.email-bubble.outbound {
    border-left: 4px solid var(--success-color);
    background: #F6FFF8;
}

.email-bubble .bubble-head {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 0.85rem;
    color: var(--text-secondary);
    margin-bottom: 0.75rem;
    gap: 1rem;
    flex-wrap: wrap;
}

.email-bubble .bubble-head strong {
    color: var(--text-primary);
    font-weight: 600;
}

.email-bubble .bubble-body {
    color: var(--text-primary);
    font-size: 0.95rem;
    line-height: 1.55;
}

.email-bubble .bubble-body p {
    margin: 0 0 0.5rem 0;
}

.email-thread-meta {
    background: var(--bg-sidebar);
    border: 1px dashed var(--border-color);
    border-radius: var(--radius-md);
    padding: 0.75rem 1rem;
    font-size: 0.85rem;
    color: var(--text-secondary);
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem 1.25rem;
}

.email-thread-meta b {
    color: var(--text-primary);
}

/* Back button */
.btn-back {
    background: none;
    border: none;
    color: var(--primary-color);
    cursor: pointer;
    padding: 0.25rem 0;
    font-weight: 600;
    font-size: 0.95rem;
    margin-bottom: 1rem;
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
}

.btn-back:hover {
    color: var(--primary-hover);
}

/* Empty / loading states inside email views */
.email-empty {
    text-align: center;
    color: var(--text-secondary);
    padding: 3rem 1rem;
    font-size: 0.95rem;
}

/* ============================================================
   WHATSAPP SERVICE TAB
   ============================================================ */
.wa-container {
    padding: 1.5rem;
    height: 100%;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.wa-container #waNumbersView,
.wa-container #waThreadView {
    flex: 1;
    min-height: 0;
    /* allow inner scroll containers to size correctly */
    overflow: hidden;
}

.wa-container #waThreadView {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

.wa-header-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
}

.wa-section-title {
    font-size: 1.4rem;
    font-weight: 600;
    color: var(--text-primary);
    margin: 0;
    text-align: left;
}

.wa-actions {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.wa-search {
    min-width: 280px;
}

.wa-refresh {
    width: auto;
    padding: 0.5rem 0.9rem;
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    color: var(--primary-color);
    border-radius: var(--radius-md);
    font-weight: 600;
    cursor: pointer;
    transition: border-color 0.15s, color 0.15s;
}

.wa-refresh:hover {
    border-color: var(--primary-color);
    color: var(--primary-hover);
}

.wa-layout {
    flex: 1;
    display: grid;
    grid-template-columns: 420px 1fr;
    gap: 1rem;
    overflow: hidden;
}

.wa-left {
    background: white;
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-md);
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.wa-left-full {
    flex: 1;
}

.wa-right {
    overflow: hidden;
    display: flex;
}

.wa-cards-grid {
    padding: 1rem;
    overflow-y: auto;
    display: grid;
    grid-template-columns: 1fr;
    gap: 0.75rem;
}

.wa-conv-card {
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    overflow: hidden;
    background: #fff;
    box-shadow: var(--shadow-sm);
}

.wa-card-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0.9rem 0.9rem;
    background: #f5f8fc;
    border-left: 4px solid var(--primary-color);
    gap: 1rem;
}

.wa-card-left {
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
}

.wa-card-right {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 0.25rem;
    min-width: 140px;
}

.wa-drop-btn {
    border-top: 1px solid var(--border-color);
}

.wa-conv-body {
    max-height: 0;
    overflow: hidden;
    transition: max-height 0.35s ease-out;
    background: #fafafa;
}

.wa-conv-body.active {
    max-height: 520px;
    overflow-y: auto;
    padding: 1rem 1.25rem;
    border-top: 1px solid var(--border-color);
}

.wa-card {
    background: var(--bg-sidebar);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 0.9rem 0.9rem;
    cursor: pointer;
    transition: transform 0.15s, box-shadow 0.15s, border-color 0.15s;
    box-shadow: var(--shadow-sm);
}

.wa-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--shadow-md);
    border-color: var(--primary-color);
}

.wa-card.active {
    border-color: var(--primary-color);
    background: #f5f8fc;
}

.wa-card-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    margin-bottom: 0.35rem;
}

.wa-card-phone {
    font-weight: 800;
    color: var(--text-primary);
    font-size: 1rem;
}

.wa-card-count {
    background: var(--primary-color);
    color: white;
    border-radius: 999px;
    padding: 0.15rem 0.55rem;
    font-weight: 800;
    font-size: 0.85rem;
    min-width: 34px;
    text-align: center;
}

.wa-card-name {
    font-weight: 700;
    color: #0f172a;
    font-size: 0.9rem;
}

.wa-card-sub {
    margin-top: 0.25rem;
    color: var(--text-secondary);
    font-size: 0.82rem;
}

.wa-thread-card {
    flex: 1;
    background: white;
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-md);
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.wa-thread-full {
    flex: 1;
    min-height: 320px;
    min-height: 0;
    /* take available height, not content height */
    display: flex;
    flex-direction: column;
}

.wa-thread-head {
    padding: 1rem 1.25rem;
    background: #F0FFFB;
    border-bottom: 1px solid var(--border-color);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.wa-thread-title {
    font-weight: 600;
    color: #0f172a;
    text-align: left;
}

.wa-thread-sub {
    color: var(--text-secondary);
    font-size: 0.85rem;
    margin-top: 0.15rem;
}

.wa-thread {
    flex: 1;
    padding: 1rem 1.25rem;
    overflow-y: auto;
    background: #fafafa;
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

.wa-bubble {
    max-width: 86%;
    border: 1px solid var(--border-color);
    border-radius: 12px;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
    padding: 0.75rem 0.9rem;
    background: white;
}

.wa-bubble.inbound {
    align-self: flex-start;
    border-left: 4px solid var(--primary-color);
}

.wa-bubble.outbound {
    align-self: flex-end;
    border-left: 4px solid var(--primary-color);
    background: #fff;
}

.wa-bubble-head {
    display: flex;
    justify-content: space-between;
    gap: 0.75rem;
    font-size: 0.78rem;
    color: var(--text-secondary);
    margin-bottom: 0.4rem;
}

.wa-bubble-who {
    font-weight: 600;
}

.wa-bubble-body {
    color: var(--text-primary);
    font-size: 0.95rem;
    line-height: 1.45;
    word-break: break-word;
}

.wa-empty {
    text-align: center;
    color: var(--text-secondary);
    padding: 2rem 1rem;
}

/* --- Analytics dashboard --- */
.analytics-shell {
    padding: 0 0 2.5rem;
    width: 100%;
    max-width: min(1280px, 100%);
    box-sizing: border-box;
}

.analytics-dash.analytics-shell {
    max-width: min(1320px, 100%);
    padding: 1rem 0.35rem 2.75rem;
}

/* Global filter bar (Analytics + Ticket Data Table) */
.global-filter-bar {
    margin-bottom: 2rem;
}

.global-filter-bar__inner {
    background: #ffffff;
    border: 1px solid rgba(15, 23, 42, 0.1);
    border-radius: 12px;
    padding: 0.85rem 1.1rem 1rem;
    box-shadow: 0 1px 3px rgba(15, 23, 42, 0.05);
}

.global-filter-bar__top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 0.8rem;
}

.global-filter-bar__title {
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    font-size: 0.72rem;
    font-weight: 700;
    letter-spacing: 0.12em;
    text-transform: uppercase;
    color: #94a3b8;
}

.global-filter-bar__title i {
    font-size: 0.85rem;
    opacity: 0.95;
    color: #94a3b8;
}

.global-filter-bar__updated {
    font-size: 0.72rem;
    color: #94a3b8;
    font-weight: 500;
    font-variant-numeric: tabular-nums;
}

.global-filter-bar__row {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem 1rem;
}

/* Analytics: product catalog filters on a second row under Range / Vendor / Channel / Status */
.global-filter-bar__row--product-filters {
    margin-top: 0.5rem;
    padding-top: 0.75rem;
    border-top: 1px solid rgba(15, 23, 42, 0.08);
    justify-content: flex-start;
}

.global-filter-bar__row--product-filters .global-filter-bar__filters {
    flex: 1 1 100%;
}

.global-filter-bar__filters {
    display: flex;
    flex-wrap: wrap;
    align-items: stretch;
    gap: 0.65rem;
    flex: 1;
    min-width: 0;
}

.global-filter-card {
    display: flex;
    align-items: center;
    gap: 0.65rem;
    min-width: 132px;
    flex: 1 1 132px;
    max-width: 220px;
    padding: 0.48rem 0.55rem 0.48rem 0.5rem;
    background: #ffffff;
    border: 1px solid rgba(15, 23, 42, 0.1);
    border-radius: 10px;
    box-sizing: border-box;
    cursor: pointer;
}

.global-filter-card--grow {
    flex: 1 1 200px;
    max-width: none;
}

/* Chart header row: don’t stretch like full-width global filters */
.global-filter-card--toolbar {
    flex: 0 1 auto;
    max-width: 280px;
    min-width: 168px;
}

.global-filter-card__icon {
    width: 36px;
    height: 36px;
    border-radius: 8px;
    background: #e8f4ec;
    color: #1B5FAA;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    font-size: 0.92rem;
}

.global-filter-card__text {
    flex: 1;
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 0.12rem;
    /* Room so native <select> text is not clipped at the left (esp. first glyph) */
    padding-left: 0.15rem;
    overflow: visible;
}

/* Select + chevron on one row: chevron aligns with value text; label forwards clicks to <select> */
.global-filter-card__value-row {
    display: flex;
    align-items: center;
    gap: 0.35rem;
    min-width: 0;
    width: 100%;
    margin: 0;
    padding: 0;
    cursor: pointer;
    font-weight: inherit;
}

.global-filter-card__value-row .global-filter-card__select {
    flex: 1 1 auto;
    min-width: 0;
    width: auto;
}

.global-filter-card__label {
    font-size: 0.64rem;
    font-weight: 700;
    letter-spacing: 0.1em;
    text-transform: uppercase;
    color: #94a3b8;
    line-height: 1.2;
}

.global-filter-card__select {
    border: none;
    background: transparent;
    padding: 0.08em 0.2em 0.08em 0.15em;
    margin: 0;
    font-size: 0.88rem;
    font-weight: 700;
    color: #0f172a;
    cursor: pointer;
    outline: none;
    font-family: inherit;
    width: 100%;
    max-width: 100%;
    min-width: 0;
    box-sizing: border-box;
    appearance: none;
    -moz-appearance: none;
    -webkit-appearance: none;
    line-height: 1.3;
}

.global-filter-card__chevron {
    color: #475569;
    font-size: 0.62rem;
    flex-shrink: 0;
    opacity: 0.85;
    margin: 0;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    line-height: 1;
}

.global-filter-bar__actions {
    display: flex;
    align-items: center;
    gap: 0.35rem;
    flex-shrink: 0;
}

.global-filter-bar__btn {
    display: inline-flex;
    align-items: center;
    gap: 0.42rem;
    border-radius: 10px;
    padding: 0.52rem 0.95rem;
    font-size: 0.82rem;
    font-weight: 600;
    cursor: pointer;
    border: none;
    font-family: inherit;
    transition: background 0.15s ease, color 0.15s ease, opacity 0.15s ease;
}

.global-filter-bar__btn i {
    font-size: 0.78rem;
}

.global-filter-bar__btn--ghost {
    background: transparent;
    color: #94a3b8;
}

.global-filter-bar__btn--ghost:hover {
    color: #64748b;
    background: rgba(15, 23, 42, 0.04);
}

.global-filter-bar__btn--primary {
    background: #0f172a;
    color: #ffffff;
}

.global-filter-bar__btn--primary:hover {
    background: #1e293b;
}

/* Tickets by Product chart — single-row header: title + search + filters */
.product-chart-card-head {
    display: flex;
    align-items: center;
    flex-wrap: nowrap;
    gap: 0.65rem 1rem;
    min-width: 0;
}

.product-chart-card-head__intro {
    flex: 0 0 auto;
    min-width: 0;
    max-width: none;
}

.product-chart-card-head__intro h3 {
    margin: 0;
}

.analytics-timeseries-card .analytics-card-head.product-chart-card-head {
    padding-top: 0.72rem;
    padding-bottom: 0.52rem;
}

.analytics-timeseries-card .analytics-card-head.product-chart-card-head h3 {
    font-size: 0.95rem;
    white-space: nowrap;
}

.product-chart-controls {
    display: flex;
    align-items: center;
    flex-wrap: nowrap;
    gap: 0.5rem 0.65rem;
    flex: 1 1 auto;
    min-width: 0;
    overflow-x: auto;
    overflow-y: hidden;
    -webkit-overflow-scrolling: touch;
    scrollbar-width: thin;
}

.product-chart-filters {
    display: flex;
    align-items: center;
    flex-wrap: nowrap;
    gap: 0.4rem;
    flex: 0 0 auto;
    flex-shrink: 0;
    margin-left: auto;
    min-width: 0;
}

.product-chart-controls .product-chart-search {
    flex: 1 1 8rem;
    min-width: 7.5rem;
    max-width: none;
    flex-shrink: 1;
    padding: 0.35rem 0.55rem;
    gap: 0.4rem;
    border-radius: 8px;
}

.product-chart-controls .product-chart-search i {
    font-size: 0.78rem;
}

.product-chart-controls .product-chart-search__input {
    font-size: 0.8rem;
}

/* Inline search in chart header: shares one row with filters */
.product-chart-controls .product-chart-search.product-chart-search--inline {
    flex: 1 1 8rem;
    min-width: 7.5rem;
    max-width: none;
    flex-shrink: 1;
    margin: 0;
}

/* Product chart filter tiles — wider selects; stay on one row with search */
.product-chart-filters .global-filter-card.global-filter-card--toolbar {
    flex: 0 0 auto;
    flex-shrink: 0;
    min-width: 0;
    width: 188px;
    max-width: 188px;
    padding: 0.3rem 0.38rem 0.3rem 0.32rem;
    gap: 0.36rem;
    border-radius: 8px;
}

.product-chart-controls .global-filter-card__icon {
    width: 28px;
    height: 28px;
    border-radius: 6px;
    font-size: 0.76rem;
}

.product-chart-controls .global-filter-card__text {
    gap: 0.06rem;
    padding-left: 0.08rem;
}

.product-chart-controls .global-filter-card__label {
    font-size: 0.55rem;
    letter-spacing: 0.07em;
}

.product-chart-filters .global-filter-card__select {
    font-size: 0.78rem;
    font-weight: 700;
    padding: 0.04em 0.12em 0.04em 0.08em;
}

.product-chart-controls .global-filter-card__value-row {
    gap: 0.22rem;
}

.product-chart-controls .global-filter-card__chevron {
    font-size: 0.55rem;
    margin-left: 0;
    opacity: 0.75;
}

/* Tickets by Product chart — search */
.product-chart-toolbar {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 0.75rem;
    margin: 0.5rem 0 0.35rem;
    padding: 0 0.15rem;
}

.product-chart-search {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    flex: 1 1 220px;
    max-width: 420px;
    padding: 0.45rem 0.8rem;
    background: #f8fafc;
    border: 1px solid rgba(15, 23, 42, 0.1);
    border-radius: 10px;
    box-sizing: border-box;
}

.product-chart-search i {
    color: #94a3b8;
    font-size: 0.88rem;
    flex-shrink: 0;
}

.product-chart-search__input {
    flex: 1;
    min-width: 0;
    border: none;
    background: transparent;
    font-size: 0.88rem;
    font-weight: 500;
    color: #0f172a;
    outline: none;
    font-family: inherit;
}

.product-chart-search__input::placeholder {
    color: #94a3b8;
}

.product-chart-search--inline {
    flex: 0 1 148px;
    max-width: 200px;
    min-width: 108px;
    margin: 0;
}

/* Tickets by Product: ~10 bars visible; inner canvas is taller → vertical scroll */
.product-chart-viewport {
    overflow-x: hidden;
    overflow-y: hidden;
    border-radius: 10px;
    border: 1px solid rgba(15, 23, 42, 0.08);
    background: #fafbfc;
    -webkit-overflow-scrolling: touch;
    overscroll-behavior: contain;
    min-height: 0;
}

.product-chart-viewport.product-chart-viewport--scrollable {
    overflow-y: scroll;
    scrollbar-gutter: stable;
}

.product-chart-viewport:focus-within {
    border-color: rgba(27, 95, 170, 0.25);
}

.product-chart-canvas-host {
    position: relative;
    box-sizing: border-box;
    min-height: 200px;
}

/* Product chart host: JS sets full height for all rows; viewport scrolls. Do not cap with timeseries max-height. */
.product-chart-viewport .product-chart-canvas-host.analytics-dash-chart-inner--timeseries {
    max-height: none;
    min-height: 0;
}

.tickets-extra-filters-row {
    display: flex;
    flex-wrap: wrap;
    gap: 0.65rem;
    margin-bottom: 1rem;
}

.analytics-dash-header {
    display: block;
    margin-bottom: 0;
}

.analytics-dash-controls {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.65rem 0.85rem;
}

.analytics-dash-refresh {
    border: 1px solid rgba(15, 23, 42, 0.1);
    background: #ffffff;
    border-radius: 999px;
    padding: 0.48rem 1.05rem;
    font-weight: 600;
    font-size: 0.82rem;
    color: #334155;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    box-shadow: 0 1px 2px rgba(15, 23, 42, 0.06);
    transition: background 0.15s ease, border-color 0.15s ease;
}

.analytics-dash-refresh:hover {
    background: var(--bg-sidebar);
    border-color: rgba(13, 94, 168, 0.45);
    color: var(--text-primary);
}

.analytics-dash-kpi-ref {
    display: grid;
    grid-template-columns: repeat(5, minmax(0, 1fr));
    gap: 1rem;
    margin-bottom: 0.85rem;
    /* Extra space below filter bar (margin collapse won’t eat padding) */
    padding-top: 1rem;
}

@media (max-width: 1100px) {
    .analytics-dash-kpi-ref {
        grid-template-columns: repeat(auto-fill, minmax(140px, 1fr));
    }
}

.dash-kpi-ref-card {
    background: #ffffff;
    border-radius: 14px;
    padding: 1.1rem 1.15rem 1rem;
    border: 1px solid rgba(15, 23, 42, 0.06);
    box-shadow: 0 1px 3px rgba(15, 23, 42, 0.06);
    min-height: 118px;
    display: flex;
    flex-direction: column;
    justify-content: flex-start;
    align-items: center;
    text-align: center;
}

.dash-kpi-ref-label {
    font-size: 0.8rem;
    font-weight: 700;
    color: #000000;
    letter-spacing: 0.02em;
    line-height: 1.3;
}

.dash-kpi-ref-value {
    margin-top: 0.5rem;
    font-size: 1.75rem;
    font-weight: 700;
    color: #000000;
    letter-spacing: -0.04em;
    line-height: 1.1;
    font-variant-numeric: tabular-nums;
}

.dash-kpi-ref-foot {
    margin-top: auto;
    padding-top: 0.65rem;
    font-size: 0.72rem;
    font-weight: 600;
    color: var(--primary-color);
}

.dash-kpi-ref-foot--muted {
    color: #94a3b8;
    font-weight: 500;
}

.analytics-dash-split-row {
    display: grid;
    /* Narrow donut (~30%), bar chart gets the rest */
    grid-template-columns: minmax(200px, 9fr) minmax(0, 21fr);
    gap: 1rem;
    margin-bottom: 1.5rem;
    align-items: stretch;
}

@media (max-width: 980px) {
    .analytics-dash-split-row {
        grid-template-columns: 1fr;
    }
}

.analytics-dash-split-col {
    min-width: 0;
    display: flex;
    flex-direction: column;
}

.analytics-dash-split-section {
    margin-bottom: 0;
    flex: 1;
    display: flex;
    flex-direction: column;
}

.analytics-dash-split-section .analytics-dash-card {
    flex: 1;
}

.analytics-dash-split-section .analytics-dash-card .analytics-dash-chart-inner {
    min-height: 0;
}

.analytics-dash-chart-caption {
    flex-shrink: 0;
    text-align: left;
    padding: 1rem 1rem 0.65rem;
    border-bottom: 1px solid rgba(15, 23, 42, 0.06);
    background: linear-gradient(180deg, #ffffff 0%, rgba(232, 242, 252, 0.75) 100%);
}

.analytics-dash-chart-caption h3 {
    margin: 0;
    font-size: 1rem;
    font-weight: 600;
    color: #0f172a;
    letter-spacing: -0.02em;
}

.analytics-dash-chart-caption--channel-filter {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: center;
    gap: 0.75rem;
    column-gap: 0.5rem;
}

.analytics-dash-chart-caption--channel-filter h3 {
    grid-column: 1;
    margin: 0;
    text-align: left;
}

.analytics-category-channel-select {
    grid-column: 2;
    justify-self: end;
    appearance: none;
    padding: 0.42rem 2rem 0.42rem 0.65rem;
    font-size: 0.78rem;
    font-weight: 700;
    font-family: inherit;
    color: #1B5FAA;
    background-color: #fff;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%231B5FAA' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 0.55rem center;
    border: 1px solid rgba(27, 95, 170, 0.35);
    border-radius: 999px;
    cursor: pointer;
    box-shadow: 0 1px 4px rgba(15, 23, 42, 0.06);
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
}

.analytics-category-channel-select:hover {
    border-color: rgba(27, 95, 170, 0.55);
    box-shadow: 0 2px 8px rgba(27, 95, 170, 0.12);
}

.analytics-category-channel-select:focus {
    outline: none;
    border-color: var(--primary-color, #1B5FAA);
    box-shadow: 0 0 0 3px rgba(27, 95, 170, 0.22);
}

.analytics-dash-pie-wrap {
    min-height: 260px;
    max-height: 320px;
}

.analytics-dash-link-btn {
    border: none;
    background: linear-gradient(135deg, var(--primary-color), var(--accent-color));
    color: #ffffff;
    font-weight: 700;
    font-size: 0.78rem;
    padding: 0.45rem 1rem;
    border-radius: 999px;
    cursor: pointer;
    box-shadow: 0 2px 10px rgba(27, 95, 170, 0.35);
    transition: transform 0.12s ease, box-shadow 0.12s ease;
}

.analytics-dash-link-btn:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 14px rgba(27, 95, 170, 0.45);
}

.analytics-dash-kpi-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(148px, 1fr));
    gap: 1rem;
    margin-bottom: 1rem;
}

@media (min-width: 960px) {
    .analytics-dash-kpi-grid .dash-kpi-card--hero {
        grid-column: span 2;
    }
}

.dash-kpi-card {
    background: #ffffff;
    border-radius: 16px;
    padding: 1.15rem 1.2rem;
    border: 1px solid rgba(15, 23, 42, 0.06);
    box-shadow: 0 4px 24px rgba(15, 23, 42, 0.06);
}

.dash-kpi-card--hero {
    background: linear-gradient(145deg, #ffffff 0%, var(--bg-sidebar) 100%);
}

.dash-kpi-card--accent-voice {
    border-top: 3px solid var(--primary-hover);
}

.dash-kpi-card--accent-email {
    border-top: 3px solid var(--primary-color);
}

.dash-kpi-card--accent-wa {
    border-top: 3px solid var(--accent-color);
}

.dash-kpi-card--accent-other {
    border-top: 3px solid #78716c;
}

.dash-kpi-label {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    font-size: 0.72rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: #64748b;
}

.dash-kpi-label i {
    font-size: 0.85rem;
    opacity: 0.85;
}

.dash-kpi-value {
    display: block;
    margin-top: 0.45rem;
    font-size: 1.65rem;
    font-weight: 800;
    color: #0f172a;
    letter-spacing: -0.03em;
}

.dash-kpi-card--hero .dash-kpi-value {
    font-size: 2rem;
}

.dash-kpi-meta {
    display: block;
    margin-top: 0.35rem;
    font-size: 0.8rem;
    color: var(--primary-color);
    font-weight: 600;
}

.analytics-dash-status-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 1rem;
    margin-bottom: 1.25rem;
}

.dash-status-card {
    border-radius: 16px;
    padding: 1.05rem 1.15rem;
    border: 1px solid rgba(15, 23, 42, 0.06);
}

.dash-status-card--open {
    background: linear-gradient(145deg, var(--bg-sidebar) 0%, #ffffff 72%);
}

.dash-status-card--esc {
    background: linear-gradient(145deg, #ddeaf8 0%, #ffffff 72%);
}

.dash-status-card--closed {
    background: linear-gradient(145deg, #fafafa 0%, #ffffff 72%);
}

.dash-status-label {
    font-size: 0.78rem;
    font-weight: 700;
    color: #475569;
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.dash-status-value {
    display: block;
    margin-top: 0.35rem;
    font-size: 1.45rem;
    font-weight: 800;
    color: #0f172a;
}

.dash-status-meta {
    display: block;
    margin-top: 0.25rem;
    font-size: 0.81rem;
    color: #64748b;
}

.analytics-dash-card {
    background: #ffffff;
    border-radius: 18px;
    border: 1px solid rgba(15, 23, 42, 0.06);
    box-shadow: 0 4px 28px rgba(15, 23, 42, 0.07);
    overflow: hidden;
    display: flex;
    flex-direction: column;
    min-width: 0;
}

.analytics-dash-card--full {
    margin-bottom: 1rem;
}

.analytics-dash-card-head {
    padding: 1.05rem 1.2rem 0.65rem;
    border-bottom: 1px solid rgba(15, 23, 42, 0.06);
}

.analytics-dash-card-head h3 {
    font-size: 1rem;
    font-weight: 600;
    color: #0f172a;
}

.analytics-dash-card-sub {
    display: block;
    margin-top: 0.3rem;
    font-size: 0.82rem;
    color: #64748b;
    line-height: 1.35;
}

.analytics-dash-chart-inner {
    position: relative;
    flex: 1;
    min-height: 280px;
    padding: 0.85rem 1rem 1.05rem;
}

.analytics-dash-chart-inner--tall {
    min-height: 300px;
}

.analytics-dash-funnel-section {
    margin-bottom: 1.5rem;
}

.analytics-dash-funnel-head {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-end;
    justify-content: space-between;
    gap: 0.75rem 1rem;
    margin-bottom: 0.25rem;
}

.analytics-dash-funnel-head h3 {
    font-size: 1.05rem;
    font-weight: 600;
    color: #0f172a;
}

.analytics-dash-funnel-desc {
    margin-top: 0.35rem;
    font-size: 0.88rem;
    color: #64748b;
}

.analytics-dash-category-extra {
    margin-top: 0.5rem;
}

#analytics-dashboard.tab-pane {
    background: linear-gradient(180deg, var(--bg-sidebar) 0%, #ffffff 52%, #fafafa 100%);
    border-radius: 14px;
    padding: 0.75rem 0.35rem 1.5rem;
    margin-top: 0.35rem;
}

.analytics-hero {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-end;
    gap: 1rem 1.5rem;
    margin-bottom: 1.5rem;
    padding-bottom: 1.25rem;
    border-bottom: 1px solid rgba(15, 23, 42, 0.08);
    width: 100%;
    max-width: 100%;
    min-width: 0;
}

.analytics-hero-text h2 {
    font-size: 1.45rem;
    font-weight: 800;
    color: #0f172a;
    letter-spacing: -0.02em;
}

.analytics-hero-text p {
    margin-top: 0.35rem;
    color: var(--text-secondary);
    font-size: 0.95rem;
    max-width: 520px;
    line-height: 1.5;
}

.analytics-period {
    display: inline-flex;
    border-radius: 999px;
    border: 1px solid var(--border-color);
    background: #fafafa;
    padding: 3px;
    gap: 2px;
}

.analytics-period-btn {
    border: none;
    background: transparent;
    padding: 0.45rem 1rem;
    border-radius: 999px;
    font-weight: 600;
    font-size: 0.85rem;
    color: var(--text-secondary);
    cursor: pointer;
    transition: background 0.15s ease, color 0.15s ease;
}

.analytics-period-btn:hover {
    color: var(--text-primary);
    background: rgba(13, 94, 168, 0.1);
}

.analytics-period-btn.active {
    background: linear-gradient(135deg, var(--primary-color), var(--accent-color));
    color: white;
    box-shadow: 0 2px 10px rgba(27, 95, 170, 0.35);
}

.analytics-vendor-filter {
    display: inline-flex;
    align-items: center;
    border-radius: 999px;
    border: 1px solid var(--border-color);
    background: #fafafa;
    padding: 3px;
    gap: 2px;
}

.analytics-vendor-label {
    font-size: 0.8rem;
    color: var(--text-secondary);
    font-weight: 600;
    padding: 0 0.6rem 0 0.75rem;
    display: flex;
    align-items: center;
    gap: 0.35rem;
    border-right: 1px solid var(--border-color);
    margin-right: 2px;
}

.analytics-vendor-select {
    border: none;
    background: transparent;
    padding: 0.45rem 1.5rem 0.45rem 0.5rem;
    font-weight: 600;
    font-size: 0.82rem;
    color: var(--text-primary);
    cursor: pointer;
    outline: none;
    font-family: inherit;
    appearance: none;
    -moz-appearance: none;
    -webkit-appearance: none;
    background-image: url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2364748b' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6 9 12 15 18 9'%3e%3c/polyline%3e%3c/svg%3e");
    background-repeat: no-repeat;
    background-position: right 0.5rem center;
    background-size: 14px;
}

.analytics-vendor-select:hover {
    color: var(--primary-color);
}

.analytics-refresh {
    margin-left: auto;
}

@media (max-width: 720px) {
    .analytics-refresh {
        margin-left: 0;
        width: 100%;
    }
}

.analytics-loading,
.analytics-error {
    padding: 0.75rem 1rem;
    border-radius: var(--radius-md);
    margin-bottom: 1rem;
    font-size: 0.9rem;
}

.analytics-loading {
    background: var(--bg-sidebar);
    color: var(--text-secondary);
}

.analytics-error {
    background: #fef2f2;
    color: #b91c1c;
    border: 1px solid #fecaca;
}

.analytics-kpi-row {
    display: grid;
    gap: 1rem;
    margin-bottom: 1.5rem;
}

.analytics-kpi-row--channels {
    grid-template-columns: repeat(auto-fill, minmax(148px, 1fr));
}

@media (min-width: 900px) {
    .analytics-kpi-row--channels .analytics-kpi--total {
        grid-column: span 2;
        min-width: 0;
    }
}

@media (max-width: 560px) {
    .analytics-kpi-row--channels .analytics-kpi--total {
        grid-column: span 1;
    }
}

.analytics-kpi {
    background: linear-gradient(145deg, #ffffff 0%, var(--bg-sidebar) 100%);
    border: 1px solid rgba(27, 95, 170, 0.18);
    border-radius: 12px;
    padding: 1rem 1.15rem;
    box-shadow: var(--shadow-sm);
}

.analytics-kpi-label {
    display: block;
    font-size: 0.72rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: var(--text-secondary);
}

.analytics-kpi-value {
    display: block;
    margin-top: 0.35rem;
    font-size: 1.55rem;
    font-weight: 800;
    color: #0f172a;
    letter-spacing: -0.03em;
}

.analytics-kpi--total .analytics-kpi-value {
    font-size: 1.85rem;
}

.analytics-kpi-hint {
    display: block;
    margin-top: 0.25rem;
    font-size: 0.82rem;
    color: var(--primary-color);
    font-weight: 600;
}

.analytics-grid {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(0, 320px);
    gap: 1rem;
    margin-bottom: 1rem;
    align-items: stretch;
    width: 100%;
    max-width: 100%;
    min-width: 0;
}

.analytics-grid-single {
    grid-template-columns: 1fr;
}

@media (max-width: 980px) {
    .analytics-grid {
        grid-template-columns: 1fr;
    }
}

.analytics-card {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 14px;
    box-shadow: var(--shadow-md);
    overflow: hidden;
    display: flex;
    flex-direction: column;
    min-width: 0;
    max-width: 100%;
}

.analytics-card-wide {
    min-width: 0;
}

.analytics-card-head {
    padding: 1rem 1.15rem 0.5rem;
    border-bottom: 1px solid rgba(15, 23, 42, 0.06);
}

.analytics-card-head--centered {
    text-align: left;
}

.analytics-card-head--centered h3 {
    justify-content: flex-start;
}

.analytics-card-head h3 {
    font-size: 1rem;
    font-weight: 600;
    color: #0f172a;
    display: flex;
    align-items: center;
    gap: 0.45rem;
}

.analytics-card-head h3 i {
    color: var(--primary-color);
    font-size: 0.95rem;
}

.analytics-card-sub {
    display: block;
    margin-top: 0.25rem;
    font-size: 0.82rem;
    color: var(--text-secondary);
}

.analytics-chart-wrap {
    position: relative;
    flex: 1;
    min-height: 280px;
    min-width: 0;
    max-width: 100%;
    padding: 0.75rem 1rem 1rem;
}

.analytics-chart-wrap canvas {
    max-width: 100% !important;
}

.analytics-chart-doughnut {
    min-height: 260px;
    max-height: 300px;
}

.analytics-chart-trend {
    min-height: 220px;
}

.analytics-chart-hbar {
    min-height: 320px;
}

.analytics-category-block {
    margin-top: 1.25rem;
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.analytics-category-block>.analytics-table-card {
    margin-top: 0;
}

.analytics-category-head {
    margin-bottom: 1rem;
}

.analytics-category-head h3 {
    font-size: 1.15rem;
    font-weight: 600;
    color: #0f172a;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.analytics-category-head h3 i {
    color: var(--primary-color);
}

.analytics-category-head p {
    margin-top: 0.35rem;
    color: var(--text-secondary);
    font-size: 0.92rem;
}

.analytics-timeseries-card {
    background: linear-gradient(165deg, #ffffff 0%, #fafafa 45%, #f5f8fc 100%);
    border: 1px solid rgba(27, 95, 170, 0.14);
    box-shadow:
        0 4px 22px rgba(27, 95, 170, 0.1),
        0 1px 3px rgba(15, 23, 42, 0.06);
}

.analytics-timeseries-card .analytics-card-head {
    padding-top: 1.05rem;
    padding-bottom: 0.65rem;
    border-bottom: 1px solid rgba(27, 95, 170, 0.1);
    background: linear-gradient(180deg, rgba(255, 255, 255, 0.95) 0%, rgba(232, 242, 236, 0.35) 100%);
}

.analytics-timeseries-card .analytics-card-head h3 {
    font-size: 1.05rem;
    letter-spacing: -0.02em;
}

.analytics-timeseries-card .analytics-card-head h3 i {
    color: var(--primary-color);
    filter: drop-shadow(0 1px 2px rgba(27, 95, 170, 0.35));
}

.analytics-channel-timeseries {
    padding: 0.65rem 1rem 1.15rem;
    background: radial-gradient(ellipse 95% 70% at 50% 115%, rgba(27, 95, 170, 0.09) 0%, transparent 58%);
}

.analytics-dash-chart-inner--timeseries {
    min-height: 288px;
    max-height: 360px;
    padding: 0.65rem 0.85rem 0.9rem;
    position: relative;
    border-radius: 12px;
    background: rgba(255, 255, 255, 0.55);
    border: 1px solid rgba(15, 23, 42, 0.05);
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.85);
}

.analytics-table-card {
    margin-top: 1rem;
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    border-radius: 14px;
    box-shadow: var(--shadow-md);
    overflow: hidden;
}

.analytics-table-scroll {
    overflow-x: auto;
}

.analytics-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.88rem;
}

.analytics-table thead {
    background: linear-gradient(180deg, var(--bg-sidebar) 0%, #ffffff 100%);
}

.analytics-table th,
.analytics-table td {
    padding: 0.65rem 0.85rem;
    text-align: left;
    border-bottom: 1px solid var(--border-color);
}

.analytics-table th.num,
.analytics-table td.num {
    text-align: center;
    font-variant-numeric: tabular-nums;
}

.analytics-table th {
    font-weight: 500;
    color: #000000;
    font-size: 0.78rem;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.analytics-table th .cat-cell-main {
    color: #000000;
    font-weight: 500;
}

.analytics-table tbody tr:hover {
    background: rgba(27, 95, 170, 0.06);
}

.analytics-table-empty {
    text-align: center;
    color: var(--text-secondary);
    padding: 1.5rem !important;
}

.cat-cell-main {
    font-weight: 500;
    color: #0f172a;
}

.cat-cell-sub {
    font-size: 0.78rem;
    color: var(--text-secondary);
    font-weight: 500;
}

/* =========================================
   Tickets Table Tab
   ========================================= */

.tickets-table-shell {
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
    padding-bottom: 2rem;
}

.tickets-table-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    flex-wrap: wrap;
    gap: 1rem;
}

.tickets-table-title {
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--primary-color);
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.tickets-table-sub {
    font-size: 0.9rem;
    color: var(--text-secondary);
    margin-top: 0.25rem;
}

/* KPI Row */
.tickets-kpi-row {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(150px, 1fr));
    gap: 1rem;
}

.tickets-kpi-card {
    background: white;
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1rem 1.25rem;
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
    box-shadow: var(--shadow-sm);
    transition: box-shadow 0.2s, transform 0.2s;
}

.tickets-kpi-card:hover {
    box-shadow: var(--shadow-md);
    transform: translateY(-2px);
}

.tickets-kpi-label {
    font-size: 0.78rem;
    font-weight: 600;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.tickets-kpi-value {
    font-size: 2rem;
    font-weight: 800;
    color: var(--primary-color);
    line-height: 1;
}

/* Filters Row */
.tickets-filters-row {
    display: flex;
    flex-wrap: wrap;
    gap: 0.75rem;
    align-items: flex-end;
    background: white;
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1rem 1.25rem;
    box-shadow: var(--shadow-sm);
}

.tickets-filter-group {
    display: flex;
    flex-direction: column;
    gap: 0.3rem;
    min-width: 140px;
}

.tickets-filter-group label {
    font-size: 0.78rem;
    font-weight: 700;
    color: var(--text-secondary);
    display: flex;
    align-items: center;
    gap: 0.3rem;
}

.tickets-filter-group select {
    padding: 0.45rem 0.6rem;
    font-size: 0.85rem;
    border-radius: 8px;
    border: 1px solid var(--border-color);
    background: #f8fafc;
    cursor: pointer;
}

/* Table Wrapper */
.tickets-data-table-wrap {
    background: white;
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-sm);
    overflow: hidden;
}

.tickets-data-table tbody tr:hover {
    background: #f0f7ff;
    cursor: default;
}

/* Status badges in table */
.tk-badge {
    display: inline-block;
    padding: 0.2rem 0.6rem;
    border-radius: 999px;
    font-size: 0.72rem;
    font-weight: 700;
    letter-spacing: 0.03em;
    text-transform: uppercase;
}

.tk-badge--open {
    background: #dbeafe;
    color: #1d4ed8;
}

.tk-badge--closed {
    background: #dcfce7;
    color: #15803d;
}

.tk-badge--escalated {
    background: #fee2e2;
    color: #b91c1c;
}

.tk-badge--resolved {
    background: #f0fdf4;
    color: #16a34a;
}

.tk-badge--in_progress {
    background: #fef9c3;
    color: #a16207;
}

.tk-badge--default {
    background: #f1f5f9;
    color: #475569;
}

/* Channel chip */
.tk-channel {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    font-size: 0.75rem;
    font-weight: 600;
    padding: 0.15rem 0.5rem;
    border-radius: 6px;
    background: #f1f5f9;
    color: #334155;
}

/* Pagination */
.tickets-pagination {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 0.75rem 1.25rem;
    border-top: 1px solid var(--border-color);
    font-size: 0.85rem;
    color: var(--text-secondary);
    font-weight: 500;
    gap: 0.5rem;
}

.tickets-pagination>div {
    display: flex;
    gap: 0.4rem;
}

.tickets-pagination .icon-btn-block {
    width: 36px;
    height: 36px;
    padding: 0;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    background: white;
}

.tickets-pagination .icon-btn-block:disabled {
    opacity: 0.4;
    cursor: not-allowed;
}

/* --- Analytics: ticket descriptions --- */
.analytics-desc-card {
    margin-top: 1.5rem;
}

.analytics-desc-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem 1rem;
    flex-wrap: wrap;
}

.analytics-desc-head__intro {
    display: flex;
    flex-wrap: wrap;
    align-items: baseline;
    gap: 0.5rem 0.75rem;
    min-width: 0;
}

.analytics-desc-head__intro h3 {
    margin: 0;
}

.analytics-desc-order-search {
    flex: 1 1 200px;
    max-width: 280px;
    min-width: 160px;
}

.analytics-desc-count {
    font-size: 0.8rem;
    font-weight: 600;
    color: var(--text-muted, #64748b);
}

.analytics-desc-loading {
    margin: 0 1.15rem 0.75rem;
}

.analytics-desc-error {
    margin: 0 1.15rem 0.75rem;
    padding: 0.65rem 0.85rem;
    border-radius: var(--radius-md);
    background: #fef2f2;
    border: 1px solid #fecaca;
    color: #b91c1c;
    font-size: 0.85rem;
    margin-bottom: 0.75rem;
}

.analytics-desc-list {
    display: flex;
    flex-direction: column;
    gap: 1rem;
    padding: 0 1.15rem 0.85rem;
}

.analytics-desc-pagination.tickets-pagination {
    margin-top: 0;
    border-top: 1px solid var(--border-color);
    border-radius: 0 0 14px 14px;
}

.analytics-desc-item {
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 1rem 1.1rem;
    background: var(--bg-card, #fff);
}

.analytics-desc-item__meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.45rem 0.6rem;
    margin-bottom: 0.5rem;
}

.analytics-desc-item__num {
    font-family: ui-monospace, monospace;
    font-size: 0.8rem;
    font-weight: 600;
    color: var(--text-secondary, #334155);
}

.analytics-desc-item__title {
    font-weight: 600;
    font-size: 0.95rem;
    color: var(--text-primary, #0f172a);
    margin: 0 0 0.55rem;
    line-height: 1.35;
}

.analytics-desc-item__body-wrap {
    margin: 0;
    padding: 0.8rem 0.95rem;
    border-radius: var(--radius-md);
    background: linear-gradient(
        135deg,
        rgba(27, 95, 170, 0.09) 0%,
        rgba(76, 174, 124, 0.07) 100%
    );
    border: 1px solid rgba(27, 95, 170, 0.2);
    border-left: 4px solid var(--bsc-blue, #1B5FAA);
    box-shadow: 0 1px 2px rgba(14, 61, 110, 0.06);
}

.analytics-desc-item__body {
    margin: 0;
    font-size: 0.9rem;
    line-height: 1.65;
    font-weight: 500;
    color: var(--text-primary, #0f172a);
    white-space: pre-wrap;
    word-break: break-word;
}

.analytics-desc-item__footer {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem 0.75rem;
    margin-top: 0.65rem;
    font-size: 0.78rem;
    color: var(--text-muted, #64748b);
}

.analytics-desc-item__order {
    font-weight: 600;
    color: var(--text-secondary, #334155);
}

.analytics-desc-item__order-label {
    font-weight: 500;
    color: var(--text-muted, #64748b);
    margin-right: 0.2rem;
}

.analytics-desc-empty {
    text-align: center;
    padding: 1.25rem;
    color: var(--text-muted, #64748b);
    font-size: 0.875rem;
    border: 1px dashed var(--border-color);
    border-radius: var(--radius-md);
}

/* Campaign live tracking modal */
.campaign-row-clickable { cursor: pointer; transition: background 0.15s; }
.campaign-row-clickable:hover { background: #f0f7ff; }
.campaign-live-modal { position: fixed; inset: 0; z-index: 9999; display: flex; align-items: stretch; justify-content: flex-end; }
.campaign-live-modal.hidden { display: none; }
.campaign-live-backdrop { position: absolute; inset: 0; background: rgba(15, 23, 42, 0.45); backdrop-filter: blur(2px); }
.campaign-live-panel { position: relative; width: min(920px, 96vw); height: 100vh; background: #f8fafc; box-shadow: -8px 0 32px rgba(13, 94, 168, 0.15); overflow-y: auto; padding: 1.25rem 1.5rem 2rem; animation: campaignSlideIn 0.25s ease-out; }
@keyframes campaignSlideIn { from { transform: translateX(100%); opacity: 0.6; } to { transform: translateX(0); opacity: 1; } }
.campaign-live-header { display: flex; justify-content: space-between; align-items: flex-start; gap: 1rem; margin-bottom: 1rem; padding-bottom: 1rem; border-bottom: 1px solid #e2e8f0; }
.campaign-live-eyebrow { margin: 0 0 0.25rem; font-size: 0.75rem; text-transform: uppercase; letter-spacing: 0.06em; color: #0d5ea8; font-weight: 600; }
.campaign-live-header h2 { margin: 0; font-size: 1.5rem; color: #0f172a; }
.campaign-live-meta { margin: 0.35rem 0 0; font-size: 0.85rem; color: #64748b; }
.campaign-live-header-actions { display: flex; align-items: center; gap: 0.75rem; }
.campaign-live-pulse { display: inline-flex; align-items: center; gap: 0.35rem; font-size: 0.8rem; font-weight: 600; color: #16a34a; background: #dcfce7; padding: 0.35rem 0.65rem; border-radius: 999px; }
.campaign-live-pulse i { font-size: 0.5rem; animation: campPulse 1.2s infinite; }
@keyframes campPulse { 0%,100% { opacity: 1; } 50% { opacity: 0.3; } }
.campaign-live-close { border: 1px solid #e2e8f0; background: #fff; width: 36px; height: 36px; border-radius: 10px; cursor: pointer; color: #64748b; }
.campaign-live-close:hover { background: #fee2e2; color: #b91c1c; }
.campaign-live-progress-wrap { display: flex; align-items: center; gap: 0.75rem; margin-bottom: 1rem; }
.campaign-live-progress-bar { flex: 1; height: 10px; background: #e2e8f0; border-radius: 999px; overflow: hidden; }
.campaign-live-progress-fill { height: 100%; background: linear-gradient(90deg, #0d5ea8, #10b981); border-radius: 999px; transition: width 0.4s ease; }
.campaign-live-progress-label { font-size: 0.8rem; font-weight: 600; color: #475569; white-space: nowrap; }
.campaign-live-stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(120px, 1fr)); gap: 0.65rem; margin-bottom: 1.25rem; }
.campaign-live-stat { background: #fff; border: 1px solid #e2e8f0; border-radius: 12px; padding: 0.75rem 0.85rem; }
.campaign-live-stat-value { font-size: 1.35rem; font-weight: 700; line-height: 1.1; }
.campaign-live-stat-label { font-size: 0.72rem; color: #64748b; margin-top: 0.2rem; text-transform: uppercase; }
.campaign-live-section { background: #fff; border: 1px solid #e2e8f0; border-radius: 14px; padding: 1rem 1.1rem; margin-bottom: 1rem; }
.campaign-live-section h3 { margin: 0 0 0.75rem; font-size: 0.95rem; color: #0d5ea8; display: flex; align-items: center; gap: 0.45rem; }
.campaign-live-active-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(240px, 1fr)); gap: 0.65rem; }
.campaign-live-active-card { border: 1px solid #bbf7d0; background: linear-gradient(135deg, #f0fdf4, #ecfdf5); border-radius: 12px; padding: 0.85rem; }
.campaign-live-active-name { font-weight: 700; color: #14532d; }
.campaign-live-active-phone { font-size: 0.8rem; color: #166534; margin-top: 0.15rem; }
.campaign-live-active-status { display: inline-block; margin-top: 0.45rem; font-size: 0.7rem; font-weight: 700; padding: 0.2rem 0.5rem; border-radius: 6px; background: #16a34a; color: #fff; }
.campaign-live-active-partial { margin-top: 0.5rem; font-size: 0.78rem; color: #334155; font-style: italic; }
.campaign-live-empty { text-align: center; padding: 1.25rem; color: #94a3b8; font-size: 0.875rem; border: 1px dashed #cbd5e1; border-radius: 10px; }
.campaign-live-filter-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; gap: 0.5rem; margin-bottom: 0.65rem; }
.campaign-live-filter-row h3 { margin: 0; }
.campaign-live-filters { display: flex; flex-wrap: wrap; gap: 0.35rem; }
.campaign-live-filter-btn { border: 1px solid #e2e8f0; background: #f8fafc; color: #475569; font-size: 0.72rem; font-weight: 600; padding: 0.3rem 0.65rem; border-radius: 999px; cursor: pointer; }
.campaign-live-filter-btn.active { background: #0d5ea8; border-color: #0d5ea8; color: #fff; }
.campaign-live-table-wrap { overflow-x: auto; max-height: 340px; overflow-y: auto; }
.campaign-target-badge { display: inline-block; padding: 0.15rem 0.5rem; border-radius: 6px; font-size: 0.68rem; font-weight: 700; text-transform: uppercase; }
.campaign-target-badge.pending { background: #f1f5f9; color: #475569; }
.campaign-target-badge.calling { background: #fef3c7; color: #92400e; }
.campaign-target-badge.in_call { background: #dcfce7; color: #166534; }
.campaign-target-badge.completed { background: #dbeafe; color: #1d4ed8; }
.campaign-target-badge.unanswered { background: #ffedd5; color: #c2410c; }
.campaign-target-badge.failed { background: #fee2e2; color: #b91c1c; }

/* Doctor Schedules & Slot Calendar */
.doctor-schedules-layout {
    display: grid;
    grid-template-columns: minmax(280px, 360px) 1fr;
    gap: 1.25rem;
    padding: 1rem;
}
.doctor-config-panel,
.slot-calendar-panel {
    background: #fff;
    border: 1px solid #e4ecf5;
    border-radius: 12px;
    padding: 1.25rem;
    box-shadow: 0 4px 12px rgba(13, 94, 168, 0.06);
}
.doctor-config-panel h3,
.slot-calendar-panel h3 {
    color: #0d5ea8;
    margin-top: 0;
}
.doctor-list-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 0.5rem;
    font-weight: 600;
    color: #334155;
}
.doctor-list {
    list-style: none;
    padding: 0;
    margin: 0 0 1rem;
    max-height: 220px;
    overflow-y: auto;
    border: 1px solid #e2e8f0;
    border-radius: 8px;
}
.doctor-list li {
    padding: 0.65rem 0.85rem;
    border-bottom: 1px solid #f1f5f9;
    cursor: pointer;
    font-size: 0.875rem;
}
.doctor-list li:hover { background: #f8fafc; }
.doctor-list li.active {
    background: #eff6ff;
    border-left: 3px solid #0d5ea8;
    font-weight: 600;
}
.doctor-list li .doc-type-badge {
    font-size: 0.65rem;
    padding: 0.1rem 0.4rem;
    border-radius: 4px;
    background: #e2e8f0;
    color: #475569;
    margin-left: 0.35rem;
}
.doctor-add-form,
.doctor-schedule-editor {
    border-top: 1px solid #e2e8f0;
    padding-top: 1rem;
    margin-top: 0.5rem;
}
.weekday-checkboxes {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
}
.weekday-checkboxes label {
    font-size: 0.8rem;
    display: flex;
    align-items: center;
    gap: 0.25rem;
}
.time-row {
    display: grid;
    grid-template-columns: auto 1fr auto 1fr;
    gap: 0.5rem;
    align-items: center;
}
.doctor-form-actions {
    display: flex;
    gap: 0.5rem;
    margin-top: 0.5rem;
}
.slot-calendar-toolbar {
    display: flex;
    flex-wrap: wrap;
    gap: 0.75rem;
    align-items: flex-end;
    margin-bottom: 0.75rem;
}
.slot-calendar-toolbar .form-group.inline {
    margin: 0;
}
.slot-legend {
    display: flex;
    flex-wrap: wrap;
    gap: 1rem;
    margin-bottom: 1rem;
    font-size: 0.8rem;
    color: #475569;
}
.slot-legend-item {
    display: flex;
    align-items: center;
    gap: 0.35rem;
}
.slot-grid-container {
    max-height: 520px;
    overflow-y: auto;
}
.slot-doctor-section {
    margin-bottom: 1.25rem;
}
.slot-doctor-section h4 {
    margin: 0 0 0.5rem;
    color: #0d5ea8;
    font-size: 0.9rem;
}
.slot-chips-row {
    display: flex;
    flex-wrap: wrap;
    gap: 0.4rem;
}
.slot-chip {
    display: inline-block;
    min-width: 72px;
    padding: 0.35rem 0.5rem;
    border-radius: 6px;
    font-size: 0.72rem;
    font-weight: 600;
    text-align: center;
    border: 1px solid transparent;
}
.slot-chip.slot-available {
    background: #fee2e2;
    color: #991b1b;
    border-color: #fca5a5;
}
.slot-chip.slot-booked {
    background: #dcfce7;
    color: #166534;
    border-color: #86efac;
}
.slot-chip.slot-past,
.slot-chip.slot-blocked,
.slot-chip.slot-completed {
    background: #f1f5f9;
    color: #94a3b8;
    border-color: #e2e8f0;
}
.slot-grid-empty {
    text-align: center;
    color: #94a3b8;
    padding: 2rem;
}
@media (max-width: 960px) {
    .doctor-schedules-layout {
        grid-template-columns: 1fr;
    }
}